In the fast-paced world of finance, where time is the most valuable resource and digitalization is key, banks are no longer just service providers – they are active partners in their customers’ daily lives.
This creates new demands for digital banking – it must not only follow technological trends but also set them. What is needed are intuitive, secure, and adaptive solutions that meet the high expectations of the modern consumer. Such solutions become possible through strategic partnerships and technological vision.
As a leading bank on the Bulgarian market, Postbank is also at the forefront of digital innovation, making strategic investments in AI, automation, and digital platforms that enhance the customer experience. A pioneer in the banking sector, the institution continually invests in modern technologies, with the ambition to reach a new level – positioning itself as a technology company with a banking license.
CSoft is a software company with deep expertise and proven experience in the banking sector, built on innovation, technological thinking, and a constant drive for progress. Combining industry know-how with experience in complex projects, the company delivers flexible and scalable solutions that support the digital transformation of leading financial institutions.
The partnership between Postbank and CSoft is proof of the power of long-term trust, a shared vision, and a commitment to innovation. Years of working together have forged a strong relationship based on synergy, transparent communication, and sustainable technological development.
A recent milestone in this partnership is the launch of the upgraded e-Postbank and m-Postbank platforms earlier this year – the next level of digital banking. Part of Postbank’s large-scale customer-centric transformation, these innovative platforms were developed in collaboration with CSoft and combine uncompromising security, intuitive design, and extended functionality, delivering an unparalleled banking experience.
The project’s success was built on key principles such as collaboration, a shared vision, speed, collegiality, and accountability. These factors not only made it possible to meet the ambitious deadlines but also created an atmosphere where work was not just a duty, but an inspiration and a driving force toward achieving bold goals. Ultimately, the combination of these values produced results truly worth celebrating.
Individuality within the bDigital technological platform
In its pursuit of the next level of digital banking, Postbank made a strategic choice – building on a proven technology partner and an innovative platform with the flexibility to evolve. The bank chose bDigital as the foundation for its new digital channels.
bDigital is a modern, modular, and cloud-native digital banking platform built on a service-oriented architecture. The solution is designed to support containerization, CI/CD processes, and DevOps practices, while providing real-time scalability and resilience.
bDigital was adapted and customized for Postbank into two key platforms:
- e-Postbank – digital banking through a web browser
- m-Postbank – mobile banking application
Developed as a white-label solution, bDigital allows full customization – from visual identity to UX logic and business processes – enabling every bank to build its own digital product with a distinct character and direction. Every component, every functionality, and every user experience was created in collaboration between Postbank and CSoft teams – not only as a technological solution but also as a strategic foundation for growth, innovation, and long-term digital leadership.
One of the greatest achievements in Postbank’s digital transformation strategy is the entirely new mobile application, m-Postbank, developed from scratch in a record time of about 9 months thanks to the outstanding professionals who worked on the project. Within this short period, the platform integrated not only all existing functionalities but also dozens of new ones, significantly enhancing the customer experience. Postbank follows a clear strategy and vision for continuously upgrading the platform, enriching it with services and functionalities that provide exceptional added value for customers. This makes the app competitive with the best global examples, with the ambition to keep evolving further.
From concept to over 500,000 active users
The complete digital transformation was achieved in record time – a large-scale project carried out through all key phases with impressive speed and precision. From business analysis and UX design, through development and testing, to full customer migration with specially developed tools – every stage was executed with attention to detail and a focus on quality, ensuring data integrity and security.
The full migration was carried out in four phases. It began with the bank’s internal employees and was then gradually extended to end customers. The final phase was successfully completed in March, and today the new digital platform serves over 500,000 active users.
With this project, the CSoft team reaffirmed its technological expertise, experience in managing complex banking initiatives, and ability to deliver complete solutions within short timeframes – without compromising on quality, security, or user experience.
Innovative new digital banking under the leadership of Postbank
The new platform is not just a modernization of existing services; it is a reflection of Postbank’s vision for the future of financial management. Inspired by the best and most advanced global practices, m-Postbank introduces an entirely new approach to digital banking. Once its full functionality is implemented, customers will gain access to personalized budgeting solutions for even greater control over their finances. AI-powered tools will provide intelligent recommendations, helping users optimize their spending and savings with ease. In the future, m-Postbank will evolve into a super app, allowing clients to manage not only their finances but also many other aspects of their daily lives – saving them time, effort, and money.
When all functionalities are fully deployed, m-Postbank will offer customers exceptional opportunities, delivering a truly global banking experience. The platform will feature dynamic budget tracking, automated savings, investments across multiple instruments, support for various currencies, and much more – enabling users to manage their finances with confidence.
Postbank’s digital banking project is a clear example of what can be achieved when the vision of an innovative financial institution meets the technological expertise of a trusted partner like CSoft. In a short timeframe and with attention to every detail, the bank’s digital channels have been transformed into a model of effective, sustainable, and customer-centric transformation. And the best is yet to come – with technology that inspires and a vision that empowers.